01 · REQUIREMENTS⌁
Define the requirements
Users, branches, business number, call flows, desk/mobile working and required functions.
STRUCTISHEN · GRANDSTREAM PHONE SYSTEM
Your business phone system.
At the desk and on the go.
Connect your business number to Grandstream and manage IVR, queues, transfers and reporting — with Wave for employees on mobile and desktop and IP phones where needed.
FROM NUMBER TO USER
One call. A clear route.
We design the call flow around your operation, configure the system and test it through go-live.
01 · NUMBER9200 / Landline / SIPYour business number and telecom service.
02 · PBXGrandstream UCMCentral users, routing and configuration.
03 · ROUTINGIVR & QueueDepartments, queues and distribution.
04 · USEREmployeeReceive and transfer calls by role.
05 · ENDPOINTWave / IP PhoneMobile, desktop or desk phone.
ONE PHONE SYSTEM
All your business calling in one system.
From internal extensions to your public business number and external calls — with reception, routing and users managed through one central environment.
INTERNAL
Internal calling
Extensions for employees and departments, internal transfers and user groups configured around your organization.
EXTERNAL
External calling
Receive and make business calls through the appropriate telecom service connected to the phone system.
BUSINESS NUMBER
Your business number
9200, landline or SIP, with mobile-number integration in supported scenarios depending on the carrier service and deployment method.
CALL MANAGEMENT
Call management
IVR, transfers, ring groups, call queues, distribution, business hours and no-answer routes.
REPORTING
Call reporting
Call records and reporting for inbound, outbound and missed calls, call duration and users, based on system configuration.
BRANCHES & REMOTE
Branches & remote users
Design the environment to support multiple locations and users outside the office when required.
YOUR BUSINESS NUMBER
One number. More than one person answering.
We connect your business number to the phone system and configure how incoming calls are received and distributed across your team, based on the number type and available telecom service.
From your number to your team
Your business number enters Grandstream UCM, then follows the call flow designed for your operation.
Business numberMobile · 9200 · Landline · SIP
IVR & RoutingReception · Sales · Customer Service · Departments · Business hours.
Queue / Ring GroupQueue, distribute and transfer calls across the team according to the configured flow.
EmployeeIP Phone · Wave Mobile · Desktop · Web.
HYBRID BY DESIGN
A desk phone when you need one.
An app when you move.
The same phone system supports office devices and Wave on mobile and desktop, so each user can work in the way that fits their role.
DESKGrandstream IP PhonesDesk phones for reception, offices and users who need a fixed endpoint.
MOBILE & DESKTOPWaveThe user's extension on supported mobile, desktop and web clients.
ONE SYSTEMGrandstream UCMUsers, calls, routing and configuration managed through one central PBX environment.
CALL CONTROL
Call handling designed around your business.
We configure reception, routing, queues, transfers and reporting around the way your organization handles calls.
IVRQueuesRing GroupsTransfersCall ReportsVoicemail
A call flow built for your operation
For example: main number → IVR → department → queue/ring group → employee → alternative route if unanswered.
Reception & IVRDirect callers to the appropriate department or group.
Queues & distributionManage call volume and distribute calls across users according to the configured strategy.
Call records & reportingVisibility into call activity and usage data available from the system.
DELIVERY
Supply. Configure. Go live.
We define the right system around your requirements, then handle the deployment through to operation.
02 · SUPPLY & CONFIGURE✦
Supply and configure
Grandstream UCM, IP phones when required, users, IVR, queues, routing, Wave and the appropriate telecom connection.
03 · GO LIVE✓
Test and go live
Test inbound and outbound calling, transfers, queues and users, then commission and hand over the system to the organization.
SYSTEM & NUMBER
The system is deployed for your organization. The telecom service stays in its name.
The PBX and equipment are supplied and configured for the organization, and we arrange the telecom service and number directly in the organization's name whenever supported by the carrier service and connection type.
SYSTEM QUOTATION
Request a quotation
for your system.
Send us your user count, branches, number type and call-handling requirements, and we will define the appropriate equipment and configuration scope.
Start on WhatsAppBasic information for quotation
Users & branchesApproximately how many users and locations?
Current or required numberMobile · 9200 · Landline · SIP.
Call handlingReception · Sales · Customer Service · Queues · Branches.
Quotation depends on equipment and deployment scope.